Customer Authorisation Terms and Conditions
Important information about the transfer
By transferring this number to Telstra, you're entering into a new contract with us.
If you agree to this transfer, we will speak to your existing mobile service provider to validate your request. We won't be able to
complete the transfer if it's not validated. If we run into any issues, we'll call you on the number you have provided. Once
it's validated, we'll initiate the transfer. Subject to any cooling off period, the process may take a couple of days and your
service may be interrupted during this time. We'll send you a text to let you know the transfer is complete and that you can
start to use your new service. You'll also receive a Welcome Pack in the mail.
If the transfer takes more than a couple of days, we suggest you try turning your phone off and on. If after 30 days the transfer
has failed and we gave you a handset or SIM card, you must return it. If not, we might bill you for it.
If you want to use a non-Telstra device, be sure to check that your device is Next G® compatible, otherwise you may not be able
to get the full benefit of our Next G network. To check if your device is Next G compatible, visit telstra.com.au/device.
If you intend to use your existing handset, you may need to unlock or re-set the handset before the transfer.
If you have any questions about the transfer, please call us on 13 2200. Call this number any time to confirm that the transfer has occurred,
to lodge an enquiry or complaint, to determine handset compatibility or any other service related matter. If you're experiencing any faults
with your service whilst it is being transferred to Telstra please contact your existing mobile service provider.
I am authorised to request the transfer of the mobile telephone number listed on this form; and
I have been advised by Telstra that by transferring the mobile telephone number listed on this form,
the service and/or related services associated with that number may be disconnected from my existing
mobile service provider, and may result in finalisation of the account for the service.
the disclosure of my number and details of this transfer to other service providers, suppliers and financial
institutions for the purpose of call and message routing, transferring this service, complaint handling,
managing network faults and preventing and investigating fraud; and
the mobile number listed above to be transferred to Telstra.
although I have the right to transfer this mobile number to Telstra, there may be costs and obligations associated
with my existing mobile service and with transferring this mobile number;
I may have an existing contract with my existing mobile service provider; and
such contract may include an obligation to make early termination payments to my existing mobile service provider.
The Customer Authorisation is valid for 30 days from today.