What you need to order
Here's what you'll need to complete this order
Eligible countries are: Bangladesh, Canada, China, Hong Kong, India, Lebanon, Malaysia, New Zealand, Pakistan, Singapore, South Korea, Sri Lanka, UK, USA and Vietnam
Your name and birthday
Mobile number details
How do you want to manage your mobile number?
Only available to existing customers with a 13-digit account number
Your choice for a mobile number
Early Termination Charge
Go Mobile Swap leasing
I accept to pay the fee displayed above.
Go Mobile Swap upgrade fees
Please provide details of your current mobile service
By transferring this number to Telstra, you're entering into a new contract with us.
If you agree to this transfer, we will speak to your existing mobile service provider to validate your request. We won't be able to
complete the transfer if it's not validated. If we run into any issues, we'll call you on the number you have provided. Once
it's validated, we'll initiate the transfer. Subject to any cooling off period, the process may take a couple of days and your
service may be interrupted during this time. We'll send you a text to let you know the transfer is complete and that you can
start to use your new service. You'll also receive a Welcome Pack in the mail.
If the transfer takes more than a couple of days, we suggest you try turning your phone off and on. If after 30 days the transfer
has failed and we gave you a handset or SIM card, you must return it. If not, we might bill you for it.
If you want to use a non-Telstra device, be sure to check that your device is Next G® compatible, otherwise you may not be able
to get the full benefit of our Next G network. To check if your device is Next G compatible, visit telstra.com.au/device.
If you intend to use your existing handset, you may need to unlock or re-set the handset before the transfer.
If you have any questions about the transfer, please call us on 13 2200. Call this number any time to confirm that the transfer has occurred,
to lodge an enquiry or complaint, to determine handset compatibility or any other service related matter. If you're experiencing any faults
with your service whilst it is being transferred to Telstra please contact your existing mobile service provider.
The Customer Authorisation is valid for 30 days from today.
Your port-in details
How can we contact you?
Your contact information
What is your home address?
eg 10 High Street, Jamestown, SA, 5149
If yours doesn't appear, choose 'My address is not in this list'.
Your home address
Getting your order
How would you like to receive this order?
Deliver to my home address
Deliver to a different address (can't be a PO Box, Locked Bag or RMB)
Your delivery address
What is your residential status at the above home address?
Why are we asking about your residential status?
We want to know your residential status because it helps us with your credit assessment.
Your residential status
Please provide one form of Identification
Your identification details
What do you do?
Why are we asking about your employment details?
Your employment details
Please choose how you would like to receive your bill.
Your billing preference
Review your order
Take one last look at your choices before submitting your order
Allow 30 minutes to collect your order in store. Remember to bring the ID you used to place your order.
When taking delivery of your purchase, for security reasons you'll need to show the same ID you used to order online.
Your order summary
Credit/Debit card details
Enter your credit/debit card details
Credit card details