First, we'll need some personal details.
Note: you must be the account holder, or have full legal authority over the account.
Details of the person you're moving
Your name and birthday
How can we contact you?
So we can send you an email to confirm we have received your request.
If we need to chat about your order, we'll call you on this number.
Your contact information
Your current address
What address are you moving from?
eg 10 High Street, Jamestown, SA, 5149
Your new address
What is the address you are moving to?
If your property is newly built or hasn't had a phone line connected before, we'll need to send a technician to connect your telephone and/or internet services.
Your Telstra services
Please choose the service/s you would like to move
Your name, address and phone number will not be listed in the White pages either
in print or online, or given out by directory assistance.
Please change the billing address for the following services to your new address
Changing your billing address won't change how your bill is delivered. For example, if you receive a paper bill now, you'll continue to do so.
Your connection and disconnection appointments
Let us know the preferred date and time for your move
Connecting your new address
Your case manager will contact you to confirm if your preferred date and time is available and the type of appointment you need.
Must be at least days in advance of today
Alternative appointment times
While we try very hard to meet your first preference, sometimes we're unable to. Please select two alternative days that suit you.
Alternate appointment 1
Alternate appointment 2
Disconnecting your old address
We'll need to disconnect your Internet service before we can connect it at your new property.
Here are your preferred move times.
Review your request
Please take a final look at your details
If no technician is required, moving fees are $59 for fixed products (such as home phone, ADSL or cable). There are no charges to change the billing address of a mobile product only. We'll confirm which fees apply to you when we call with your order details. Please take a moment to review the potential fees before continuing.
Your request summary
Your move request will be assigned a case manager who will place your order. They will be in contact with you to let you know what your new phone number will be (if applicable), your move dates and if you will need be at home for a technician visit. We'll also confirm the fees for your move.
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