Personal details

Personal details

In Progress - Continue

First, we'll need some personal details.

Note: you must be the account holder, or have full legal authority over the account.

Your details

Details of the person you're moving

Your name and birthday

Contact info

Contact info

In Progress - Continue

How can we contact you?

So we can send you an email to confirm we have received your request.

If we need to chat about your order, we'll call you on this number.


Your contact information

Your current address

Your current address

In Progress - Continue

What address are you moving from?

eg 10 High Street, Jamestown, SA, 5149

Your current address

Your new address

Your new address

In Progress - Continue

What is the address you are moving to?

eg 10 High Street, Jamestown, SA, 5149

If your property is newly built or hasn't had a phone line connected before, we'll need to send a technician to connect your telephone and/or internet services.

Your new address

Your Telstra services

Your Telstra services

In Progress - Continue

Your Telstra services

Please choose the service/s you would like to move

As part of your service, your name, address and telephone number will be published in the printed and online White Pages directories and available from Directory Assistance. If you do not want your details published, please select a Silent Line for each service.

Your name, address and phone number will not be listed in the White pages either in print or online, or given out by directory assistance.

A monthly fee of $2.93 applies
If you don't have Priority Assistance® but believe you're eligible please click here

Your name, address and phone number will not be listed in the White pages either in print or online, or given out by directory assistance.

A monthly fee of $2.93 applies

Your name, address and phone number will not be listed in the White pages either in print or online, or given out by directory assistance.

A monthly fee of $2.93 applies

Your name, address and phone number will not be listed in the White pages either in print or online, or given out by directory assistance.

A monthly fee of $2.93 applies

Your name, address and phone number will not be listed in the White pages either in print or online, or given out by directory assistance.

A monthly fee of $2.93 applies
If there's any issues connecting you to the internet at your new address we'll give you a call.
In most cases, your services should be up and running in 4-5 business days.
If there's any issues connecting you to Foxtel at your new address we'll give you a call.

Please change the billing address for the following services to your new address

Changing your billing address won't change how your bill is delivered. For example, if you receive a paper bill now, you'll continue to do so.

Additional information/comments


Your Telstra services

Your Move service

Your Move service

In Progress - Continue

Your Move service

Please select one of the options below:

Telstra Platinum Moving Home Professional Installation

Have one of our technicians set up your Telstra services at your new home, including:
  • Set up of your Telstra home broadband and wireless home network (Wi-Fi).
  • Connection of up to 5 internet enabled devices to your Wi-Fi.
  • Installation and set up of your Telstra home phone service.

$

250

Telstra Platinum TotalMove

Everything in the Medium installation service, plus:
  • Set up of your TV, a sound system and connection of all your eligible devices.
  • Wi-Fi internet speed test in every room and consultation.
  • Support from a dedicated move team.
  • One month of Platinum helpdesk support after your move.
>Find out more

$

499

Professional Installation of Broadband

Have one of our technicians set up your broadband service at your new home, including:
  • Telstra home broadband and wireless home network (Wi-Fi) set up.
  • Connection of up to 5 internet enabled devices to your Wi-Fi.

$

192

Separate charges may apply if you require the set up or installation of a home phone line, or if you are on a casual Telstra broadband plan.

Telstra Platinum TotalMove

Everything in the Medium Professional Installation, plus:
  • Set up of your TV, a sound system and connection of all your eligible devices.
  • Set up and installation of your Telstra home phone line.
  • Wi-Fi internet speed test in every room and consultation.
  • One month of Platinum helpdesk support after your move.

>Find out more

$

499

If you are on a casual Telstra broadband plan and are not moving a home phone with Telstra, additional charges will apply.

Telstra Moving Home Self Installation

Standard phone and online support to:
  • Set up your Telstra home broadband; and/or
  • Set up your Telstra home phone line.

$

59

If you are eligible for self-installation. $0 for eligible customers connecting to the NBN.

If you are on a casual Telstra broadband plan and are not moving a home phone with Telstra, additional charges will apply.

Connection fees and service eligibility

We'll confirm if you are eligible for the move service you chose when we call you with your order details, and the applicable charges.

These charges may vary depending on your eligibility for the move service you've chosen, and any additional services that you may choose or require, such as an additional home phone line or outlet. Additional charges apply if you're moving a Foxtel service.

Your Move service

Your connection and disconnection appointments

Your connection and disconnection appointments

In Progress - Continue

Let us know the preferred date and time for your move

Select your installation time:

Depending on what's installed and connected at your new address, somebody aged 18 or over may need to be there for the installation.

Preferred appointment

Your case manager will contact you to confirm if your preferred date and time is available and the type of appointment you need.

Must be at least days in advance of today

Preferred time

Alternative appointment times

While we try very hard to meet your first preference, sometimes we're unable to. Please select two alternative days that suit you.

Alternate appointment 1

Preferred time

Alternate appointment 2

Preferred time

Disconnecting your old address

Would you like us to disconnect the services at your old address on the same date?
You don't need to be at home for the disconnection.

Preferred disconnection

We'll need to disconnect your Internet service before we can connect it at your new property.


Your selected installation times:

Review your request

Review your request

In Progress - Continue

Please take a final look at your details

Your name and contact info

Your current address

Your new address

Moving Fees

If no technician is required, moving fees are $59 for fixed products (such as home phone, ADSL or cable). There are no charges to change the billing address of a mobile product only. We'll confirm which fees apply to you when we call with your order details. Please take a moment to review the potential fees before continuing.

Your request summary

What's Next?

What's Next?

In Progress - Continue

What's Next?

Your request will be submitted to one of our Moving Home specialists. If required, they will be in contact to let you know your new home phone number, your installation dates and any other details you need to know.

The specialist will also confirm the charges for your move, as those charges depend on which services you choose or require and whether you are eligible for the move service you've selected.

In the meantime, take a moment to review our terms and conditions before submitting your move request.

What's Next?

Cancel Request

This will delete all data entered

ON

Telstra Platinum TotalMove
Moving Fees
Take a moment to review the fees
A dedicated case manager will contact you to confirm the fee.
Moving Fee pricing should load below. Please click here if they do not load.
Are you sure you want to cancel this request?
Any information you have provided will be deleted.
Just a moment...
We are submitting your request now.
This may take a few minutes, please do not close this window.
Move Services Fees
Terms & Conditions
Take a moment to review the terms and conditions
The following document(s) outline some important information about the product(s) in your order. In particular, critical information summaries set out details of the product or service you've ordered and what you need to pay for it. Refer to Our Customer Terms for the full terms & conditions.
Previous Document Document Next Document
Terms and conditions should load below. Please click here if they do not load.
Want a better experience?
You can continue shopping for Bundles using your current web browser. Or for a better, supported experience - why not update it to the latest version? It's about time, isn't it?

[Error code: SHOP3005]