Personal details

Personal details

In Progress - Continue

First, we'll need some personal details.

Note: you must be the account holder, or have full legal authority over the account.

Your details

Details of the person you're moving

Your name and birthday

Contact info

Contact info

In Progress - Continue

How can we contact you?

So we can send you an email to confirm we have received your request.

If we need to chat about your order, we'll call you on this number.


Your contact information

Your current address

Your current address

In Progress - Continue

What address are you moving from?

eg 10 High Street, Jamestown, SA, 5149

Your current address

Your new address

Your new address

In Progress - Continue

What is the address you are moving to?

eg 10 High Street, Jamestown, SA, 5149

If your property is newly built or hasn't had a phone line connected before, we'll need to send a technician to connect your telephone and/or internet services.

Your new address

Your Telstra services

Your Telstra services

In Progress - Continue

Your Telstra services

Please choose the service/s you would like to move

As part of your service, your name, address and telephone number will be published in the printed and online White Pages directories and available from Directory Assistance. If you do not want your details published, please select a Silent Line for each service.

Your name, address and phone number will not be listed in the White pages either in print or online, or given out by directory assistance.

A monthly fee of $2.93 applies
If you don't have Priority Assistance® but believe you're eligible please click here

Your name, address and phone number will not be listed in the White pages either in print or online, or given out by directory assistance.

A monthly fee of $2.93 applies

Your name, address and phone number will not be listed in the White pages either in print or online, or given out by directory assistance.

A monthly fee of $2.93 applies

Your name, address and phone number will not be listed in the White pages either in print or online, or given out by directory assistance.

A monthly fee of $2.93 applies

Your name, address and phone number will not be listed in the White pages either in print or online, or given out by directory assistance.

A monthly fee of $2.93 applies
If there's any issues connecting you to the internet at your new address we'll give you a call.
In most cases, your services should be up and running in 4-5 business days.
If there's any issues connecting you to Foxtel at your new address we'll give you a call.

Please change the billing address for the following services to your new address

Changing your billing address won't change how your bill is delivered. For example, if you receive a paper bill now, you'll continue to do so.

Additional information/comments


Your Telstra services

Your connection and disconnection appointments

Your connection and disconnection appointments

In Progress - Continue

Let us know the preferred date and time for your move

Connecting your new address

Please select the dates and times you would prefer your services to be connected at your new address. Depending on what's required, you may need to be home for a technician appointment.

Preferred appointment

Your case manager will contact you to confirm if your preferred date and time is available and the type of appointment you need.

Must be at least days in advance of today

Preferred time

Alternative appointment times

While we try very hard to meet your first preference, sometimes we're unable to. Please select two alternative days that suit you.

Alternate appointment 1

Preferred time

Alternate appointment 2

Preferred time

Disconnecting your old address

Would you like us to disconnect the services at your old address on the same date?
You don't need to be at home for the disconnection.

Preferred disconnection

We'll need to disconnect your Internet service before we can connect it at your new property.


Here are your preferred move times.

Review your request

Review your request

In Progress - Continue

Please take a final look at your details

Your name and contact info

Your current address

Your new address

Moving Fees

If no technician is required, moving fees are $59 for fixed products (such as home phone, ADSL or cable). There are no charges to change the billing address of a mobile product only. We'll confirm which fees apply to you when we call with your order details. Please take a moment to review the potential fees before continuing.

Your request summary

What's Next?

What's Next?

In Progress - Continue

What's Next?

Your move request will be assigned a case manager who will place your order. They will be in contact with you to let you know what your new phone number will be (if applicable), your move dates and if you will need be at home for a technician visit. We'll also confirm the fees for your move.

What's Next?

Cancel Request

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Technical install
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Moving Fees
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Move Services Fees
Terms & Conditions
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