Personal details

Personal details

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First, we'll need some personal details.

Note: you must be the account holder, or have full legal authority over the account.

Your details

Details of the person you're moving

Your name and birthday

Contact info

Contact info

In Progress - Continue

How can we contact you?

So we can send you an email to confirm we have received your request.

If we need to chat about your order, we'll call you on this number.


Your contact information

Your current address

Your current address

In Progress - Continue

What address are you moving from?

eg 10 High Street, Jamestown, SA, 5149

Your current address

Your new address

Your new address

In Progress - Continue

What is the address you are moving to?

eg 10 High Street, Jamestown, SA, 5149

If your property is newly built or hasn't had a phone line connected before, we'll need to send a technician to connect your telephone and/or internet services.

Your new address

Your Telstra services

Your Telstra services

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Your Telstra services

Please choose the service/s you would like to move

As part of your service, your name, address and telephone number will be published in the printed and online White Pages directories and available from Directory Assistance. If you do not want your details published, please select a Silent Line for each service.
Directories Listing - Do you want your details (name, address and telephone number) published in the printed and online White Pages and available via Directory Assistance? Find out more

Choose your Directories Listing option:
If you don't have Priority Assistance® but believe you're eligible please click here
Choose your Directories Listing option:
Choose your Directories Listing option:
Choose your Directories Listing option:
Choose your Directories Listing option:
If there's any issues connecting you to the internet at your new address we'll give you a call.
If there's any issues connecting you to Foxtel at your new address we'll give you a call.

Please change the billing address for the following services to your new address

Changing your billing address won't change how your bill is delivered. For example, if you receive a paper bill now, you'll continue to do so.

Additional information/comments


Your Telstra services

Your Move options

Your Move options

In Progress - Continue

Your Move options

Please select one of the options below:

Telstra Platinum Professional Move

If you'd like professional assistance, one of our Platinum technicians will visit your home and complete the following:
  • Set up your home broadband and Wi-Fi network
  • Connect up to 5 internet enabled devices to your Wi-Fi network
  • Set up your Telstra home phone service

$

240

Telstra Platinum TotalMove

Everything in the Medium installation service, plus:
  • Set up of your TV, a sound system and connection of all your eligible devices.
  • Wi-Fi internet speed test in every room and consultation.
  • Support from a dedicated move team.
  • One month of Platinum helpdesk support after your move.
>Find out more

$

399

Telstra Platinum Professional Move

If you'd like professional assistance, one of our Platinum technicians will visit your home and complete the following:
  • Set up a Telstra home broadband and Wi-Fi network
  • Connect up to 5 internet enabled devices to your Wi-Fi network
  • Set up your Telstra home phone service

$

240

Telstra Platinum TotalMove

Everything in the Medium Professional Installation, plus:
  • Set up of your TV, a sound system and connection of all your eligible devices.
  • Set up and installation of your Telstra home phone line.
  • Wi-Fi internet speed test in every room and consultation.
  • One month of Platinum helpdesk support after your move.

>Find out more

$

399

Telstra Moving Home Installation

Once you've submitted your move request, in most instances we'll be able to remotely activate your services. You'll just need to plug in your modem and/or home phone at your new address.
Sometimes a remote activation is not possible and a technician visit will be required to activate your services. We'll let you know within 24-48 hours if a technician visit is required.

$

89

Connection fees and service eligibility


Foxtel from Telstra move fee - $100

We will arrange for a technician to visit your new address to install your Foxtel from Telstra service.


We'll confirm if you are eligible for the move service you chose when we call you with your order details, and the applicable charges.

These charges may vary depending on your eligibility for the move service you've chosen, and any additional services that you may choose or require, such as an additional home phone line or outlet.

Your Move options

Your connection and disconnection appointments

Your connection and disconnection appointments

In Progress - Continue

Let us know the preferred dates of your move

Disconnecting from your old address
Your current Telstra services will need to be disconnected from your old address before we can move your services to your new address. You do not need to be present at your old address during the disconnection.
Preferred disconnection date
Connecting at your new address
Please let us know your preferred date and time for your Telstra services to be connected at your new address. We will contact you to confirm, usually within 24-48 hours, if your preferred date and time is available. If a technician visit is required, someone aged 18 or over will need to be at your new address for installation.
Connect services at my new address
Preferred Connection Time

Your preferred move dates

Review your request

Review your request

In Progress - Continue

Please take a final look at your details

Your name and contact info

Your current address

Your new address

Moving Fees

If no technician is required, moving fees are $59 for fixed products (such as home phone, ADSL or cable). There are no charges to change the billing address of a mobile product only. We'll confirm which fees apply to you when we call with your order details. Please take a moment to review the potential fees before continuing.

Your request summary

What's Next?

What's Next?

In Progress - Continue

What's Next?

Your request will be submitted to one of our Moving Home specialists. If required, they will be in contact to let you know your new home phone number, your installation dates and any other details you need to know.

The specialist will also confirm the charges for your move, as those charges depend on which services you choose or require and whether you are eligible for the move service you've selected.

In the meantime, take a moment to review our terms and conditions before submitting your move request.

What's Next?

Cancel Request

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Telstra Platinum TotalMove
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Move Services Fees
Terms & Conditions
Take a moment to review the terms and conditions
The following document(s) outline some important information about the product(s) in your order. In particular, critical information summaries set out details of the product or service you've ordered and what you need to pay for it. Refer to Our Customer Terms for the full terms & conditions.
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